We called East Side in a panick because our dog was sick. They took us within 24 hrs and were wonderful. The entire staff was so welcoming and professional. The office is very clean too. Dr Eric was so nice and caring. He was sensitive to our situation which made things more comfortable for us in making the hardest decisions. I would definitely come back to this office and I highly recommend them. Very, very caring place!
Completely dissatisfied with the customer service and compassion they have for your animals! Including aftercare!!!! The staff over the years have become less and less friendly! Gwen is just all around nasty and has zero people skills!!! The newer tech Ken is great however the others are less than compassionate and I will not allow them to touch my animal!!! We just can't trust the wellbeing of our fur babies with this place..... if you are looking for people that truly have compassion for your babies and yourself go elsewhere!!!!!!
The staff here are absolutely fantastic. We had brought our border collie Tiki here when he had some mucus dripping from his nose. Dr. Clancy was very kind to him and very gentle when she noticed that he was in pain. She suggested we bring him in for some dentistry and an x-ray so this past Wednesday we did just that. Unfortunately the x-ray showed that our boy had a very large tumor that was in his nose and that was the source of his pain. After being undiagnosed and untreated by our previous vet, the damage was so extensive that we had to put him to sleep. Dr. Park was the vet that had called and told us the news and very kindly reassured us that we were doing the right thing. Every single member of the staff gave us their condolences, they treated us almost like family. As awful as that day was, I am so grateful for their kindness and compassion. I'm thankful our beloved Tiki's last day was among such wonderful people.
The front desk staff are always welcoming and friendly both to me and my dog. You may occasionally have to wait a couple of minutes to check in, but that is usually because they are tending to the person in front of you (or on the phone). Everyone's pet is special and they never rush anyone who wants to tell a story about their pet. I have seen three vets at the practice, and they are all kind and caring. They are also on board with the fact that my dog is old and my husband and I will not put him through drastic measures to extend his life that are not in the best interests of his comfort and wagging tail.
Not sure if I could be more dissatisfied, this was possibly the worst bedside manner I have ever encountered. After being given an incorrect appointment time and showing up at the time I was given, I was notified at least half a dozen times throughout my short visit what an inconvenience it was, and that my appointment had already been "deleted". Although unhappy with the way the situation was being approached, I decided to try and stay for the sake of my sick pet. The doctor was extremely rude and unprofessional, and barely made it through the door before saying she would probably be referring us out since we were clearly a burden. She left moments later and brought back an invoice saying if I was planning on having anything done, this would be the amount I would owe, to which I agreed. She then continued to bombard me with questions concerning how it was I planned on paying. I'm not sure about anyone else, but if I have a sick animal, I am expecting to cost me a good chunk of money. The fact that I was repeatedly questioned as to how exactly I was paying was offensive, came off as very judgmental, and was honestly the last straw. I ended up leaving and driving to another clinic. They did not present the battery of tests that this office was suggesting, did an actual exam, and within minutes of being there had an almost certain diagnosis that was tested for, proven positive, and medicated that same night. I can only imagine how much I would have actually ended up spending. Thanks but no thanks.
East Side Veterinary Clinic is a US Veterinary Care based in Meriden, Connecticut. East Side Veterinary Clinic is located at 785 Paddock Ave, Meriden, CT 06450, USA.
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