Being an SPG member, we always choose to stay at this hotel, I'm actually in shock to see some negative reviews about this hotel because this is a perfect example of a hotel that goes "above and beyond" to show hospitality and great customer service. We booked a room for a couple of nights last week and after booking, I emailed Yvonne (the GM) to let her know how excited my children were to be able to just chill in the pool all day; I quickly got an email and a phone call from her explaining that the pool was out of service at the moment, I told her that I couldn't cancel the reservation because it was from a 3rd party site. So when we got to the hotel, Yvonne actually made arrangements with another facility to let us use their pool; at first I was kind of disappointed because I didn't want to have to drive somewhere else just to go swimming but she assured me that the place was really beautiful, and what do you know!! She was 110% correct, the place was an outdoor activity place with a pool, playground, soccer field, basketball court and even a bouncy house.
So my kids actually had so much fun that they want to come back ASAP.
Our family are worldwide travelers and understand the value of hotels. This was a lucky find as we were moving from Los Angeles to Connecticut. We have stayed at this property at least 30 times (while we looking for a home) and we have had many friends and family stay there through the years. The rooms are all updated, clean, and comfortable. The restaurant/bar is not only yummy, but you get to interact with locals since it seems to not only attract hotel guests. The staff is professional and recognizes starwood preferred guests. I literally trusted them with housing our 96 year old grandma for a short stay and they treated her like family. I cannot say anything negative about this property. We have heard horror stories from friends that stayed at hotels with five star ratings in New Haven and I would suggest this hotel and the short drive to Yale versus staying downtown. I hope this helps anyone looking to stay nearby...even within 20 miles!
I've only been here for occasions, presentations, etc. But from what I've experienced it's a nice place. When i used the rest room i passed some people taking their dogs out for a walk. I'm not sure but by that experience i would say that they allow pets.
Once again, this place is a perfect example of a good / hospitable hotel.
I also appreciate the front desk staff that went out of her way to research some activities and places to visit for the kids , she even printed everything out and highlighted directions for us.
Very clean fascilities, in the room and around the hotel. Nice pool, small gym, and free wifi.
And I also appreciate the personal email from Yvonne after checkout..
Not worth the price. Clearly not being attended to. Cracked floors, stained carpets, no response to requests. On a downhill trajectory.
Yvonne and her staff made sure that we had everything we needed to go to the facility, they even packed some towels for us. After a whole day of fun in the pool, it was really cool to walk in to our room and see a fruit basket from the hotel. And wait it gets better, our breakfast was comped, and as we were checking out, Yvonne was at the front desk waiting for us( how often do you see a GM of a hotel being this hands on with her guests?) she made sure that we were satisfied with our stay and she even apologized for the pool not being available, though there was no apology needed. I know that the pool is just an extra amenity provided by the hotel and that she didn't have to find us a place to swim in; but she did; and this gesture is an A+ in my book.
Four Points By Sheraton Meriden is a US Lodging based in Meriden, Connecticut. Four Points By Sheraton Meriden is located at 275 Research Pkwy, Meriden, CT 06450, USA.
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